Frequently Asked Questions

How can I pay for my order?

We accept major credit cards like Visa, Mastercard, eMaestro and iDeal payments

Where do we ship to?

Please contact us if you are not able to select your shipping country at checkout.

When can I expect my order to be delivered?

We dispatch orders every day. For worldwide shipping, you can expect your order to arrive within 3 to 5 business days. If you're in the European Union, it will take between 1 to 5 business days for your order to reach you. Please note that for orders being delivered outside of the European Union, the delivery time may vary depending on each country's customs procedures.

How do shipping costs work?

Shipping costs are calculated and shown during the checkout process. Please be aware that our prices don't include customs fees or any additional taxes that might apply to customers outside the European Union. The recipient is responsible for any customs or import duties, as well as adhering to any customs declarations and regulations once the package arrives in its final destination country.

Can I track my order?

To track your order, you'll need to select a carrier that offers tracking services during the checkout process. We provide a variety of carriers, each with its specified shipping costs, for you to choose from. If you select a carrier that supports track and trace, you will receive tracking details via email once your payment has been completed and your order processed. This will allow you to follow your package's journey to your doorstep

What are the returning conditions?

You can find our full return policy by clicking here

Other questions

Should you have any further questions, please don't hesitate to contact us. We are here to assist you 5 days a week, from 08:00 AM to 7:00 PM (UTC/GMT+1). We aim to respond to your queries within 48 hours.